User Guide & Manual

This guide provides comprehensive instructions on how to use MGVCL's online services and portals.

Step 1: Access e-Vidyut Seva Portal

1. Visit: https://portal.guvnl.in
2. For OTP login, Enter your mobile No.
3. Select "MGVCL" from the dropdown menu
4. Click "Sign In" or "Register" for new users
5. Enter OTP received on your mobile no. in the provided textbox and submit OTP.
6. Create a strong password (minimum 8 characters)
7. Verify your email through the verification link sent

Step 2: Dashboard Navigation

• Home: Overview of your account status and recent bills
• My Connection: View connection details and consumer information
• Bills: Access bill history and download bills
• Payments: Pay bills online securely
• Complaints: Register and track complaint status
• Services: Apply for new services (connection, disconnection, modifications)

Multiple payment options available:

Option 1: Online Payment (Recommended)

1. Go to: MGVCL Quick Payment Portal
2. Enter your consumer number
3. Click "Get Bill"
4. Review bill amount
5. Select payment method (Credit Card, Debit Card, Net Banking, Wallet)
6. Complete payment and save receipt

Option 2: e-Vidyut Seva Portal

1. Login to e-Vidyut Seva Portal
2. Go to "Bills" section
3. Select the bill you want to pay
4. Click "Pay Now"
5. Choose payment method
6. Complete transaction

Option 3: Offline Payment

• Bank: Deposit at any bank branch
• MGVCL Office: Cash/Check at customer service centers
• Authorized Agents: Payment through post offices and authorized retailers

Required Documents

• Proof of Identity (Aadhar, Voter ID, Passport, Driving License)
• Proof of Residence (Electricity bill, Water bill, Telephone bill)
• Property Ownership/Lease Document
• Bank Account Details (for direct debit facility)
• Mobile Number for notifications

Online Application Process

1. Login to e-Vidyut Seva Portal
2. Click "New Connection"
3. Select consumer category (Domestic/Commercial/Industrial/Agricultural)
4. Fill in property and personal details
5. Upload required documents (PDF/JPG format)
6. Submit application
7. Note down application reference number
8. Track application status online
9. Wait for inspection by MGVCL officer
10. Complete payment and receive connection

Online Complaint Through e-CGRF

1. Visit: e-CGRF Portal
2. Click "File New Complaint"
3. Select complaint category
4. Enter consumer number or contact number
5. Provide detailed description of issue
6. Attach supporting documents
7. Submit complaint
8. Save reference number for tracking

Phone Complaint (24/7)

• Toll-Free Number: 1800-233-3435
• Provide your consumer number
• Describe your complaint clearly
• Note the complaint reference number
• Track status using reference number

Track Complaint Status

• Visit e-CGRF portal with complaint reference number
• Check status updates online
• Receive SMS/Email updates automatically

Benefits of Smart Meters

• Real-time consumption monitoring
• Accurate billing without manual reading
• Online payment options
• Reduced billing disputes
• Better energy management

Accessing Smart Meter Portal

1. Visit: Smart Meter Portal
2. Register with your consumer number
3. Create login credentials
4. View consumption data in real-time
5. Download consumption reports
6. Pay bills online
7. Update contact details

Updating Smart Meter Contact Details

1. Visit: Mobile Update Portal
2. Enter consumer number
3. Verify OTP sent to current number
4. Enter new mobile number
5. Confirm update
6. Receive SMS confirmation

MGVCL website provides several accessibility features for all users:

Text Size Adjustment

• -A: Decrease font size for larger screens
• A: Default/reset font size
• A+: Increase font size for better readability

Dark Mode

• Click the moon/sun icon in top menu
• Useful for low-light environments
• Reduces eye strain
• Preference automatically saved

Screen Reader Access

• Full ARIA support for screen readers
• Semantic HTML structure
• Keyboard navigation support
• Visit: Screen Reader Access Page

Skip Links

• "Skip To Main Content" link at top of page
• Navigate directly to main content area
• Useful for keyboard navigation

Protecting Your Account

• Never share your login credentials with anyone
• Use a strong, unique password (minimum 8 characters)
• Include uppercase, lowercase, numbers, and symbols in password
• Change password regularly (every 90 days)
• Logout after using public computers
• Enable two-factor authentication if available

Safe Online Payment

• Use secure, official MGVCL payment portals only
• Check for HTTPS connection (padlock icon)
• Never enter payment details on suspicious websites
• Use official bank payment gateways
• Save payment receipts for records
• Monitor your bank account for unauthorized transactions

Data Privacy

• Review our Privacy Policy for data protection details
• Your personal data is encrypted and secure
• MGVCL complies with data protection regulations
• Contact us for data deletion/access requests