Save Energy

Trouble Call Center

The trouble call center to provide better service to customers by leveraging the GIS data. Salient features of Trouble call center: Dialing with multiple lines and Interactive Voice Response System (IVRS) to ensure the calls are properly registered and attended. Decision support system to identify the probable cause for loss of power supply by analysis of the calls received. Dispatching of crew to attend the fault considering the expertise of the crew, its availability and mobility. Monitoring identification of fault, detection of the fault, fault isolation and restoration of power supply.



24x7: Customer Care Center

Madhya Gujarat Vij Company Limited (MGVCL) is a leading power distribution company in Gujarat. To offer the best service, we provide a 24-hour customer care center operating 365 days a year. Services include:

  • ✔ Handling individual power complaints
  • ✔ Restoring power supply after major faults
  • ✔ Preventive maintenance
  • ✔ Maintaining the electric network
  • ✔ Emergency services during monsoons
  • ✔ No-power complaint resolution
  • ✔ Emergency maintenance (e.g., jumper burning, conductor snapping, tree falling)

MGVCL Hi-Tech Laboratory

MGVCL, a pioneer power distribution company, distributes reliable and quality power supply at economical rates in the central part of Gujarat. As part of its core business activity of power distribution, the Company has developed a Meter Testing Laboratory and has been certified by the National Accreditation Board for Testing & Calibration Laboratories (NABL), Govt. of India, New Delhi since May 2007.

image certificate of calibration
image certificate of testing

Location

The testing facility is available at: Yoga Circle, beside Atal Bridge, Old Padra Road, Vadodara – 390007, within the campus of Vishwamitri West Division of MGVCL and is named MGVCL Hi-Tech Laboratory.

Contact Details

Email: lab.vwest@gebmail.com

Phone: 0265-2333346

Outside Look

image of outside view of Hitech Lab

Calibration Facility

The laboratory provides calibration and testing of various types/classes of energy meters, Accucheck, ERS up to 0.02 class of accuracy. Facilities are open to in-house as well as outside customers.

Available calibration instrument example

1) Itron make — 3 Position MTS

image certificate of calibration
image certificate of testing
  • Overall Accuracy Class: 0.02
  • Voltage Range: 45 to 320 V (P-N)
  • Current Range: 1 mA to 160 A
  • Electronic Reference Standard (ERS):
    • Make: Radian, USA
    • Class of accuracy of ERS: 0.02
    • Type: RD 31-212-ACT

Energy Meter Testing Facility

The following meter types are tested at the Hi-Tech Laboratory:

  1. HT/LT Static Consumer Meters as well as DG Set meters (all ranges)
  2. Bidirectional Solar Meters (all ranges)
  3. Electro-mechanical meters (all ranges)
  4. ABT meters (all ranges)
  5. Whole current meters (all ranges)
  6. Smart meters (all ranges)

These tests are performed using two highly advanced, fully automatic Meter Testing Systems (MTS) manufactured by reputed global manufacturers with 0.02 & 0.05 class accuracy reference standards.

Reference standard instruments

2) Applied make — 20 Position MTS

image of Applied make 20 position MTS
  • Overall Accuracy Class: 0.02
  • Voltage Range: 3×10 V to 500 V
  • Current Range: 3×1 mA to 120 A
  • Electronic Reference Standard (ERS): Make: ELMA, USA — Class of accuracy: 0.02 — Type: ELMA 8320/3212

3) MTE make — 20 Position MTS

image of MTE make 20 position MTS
  • Overall Accuracy Class: 0.05
  • Voltage Range: 30 V to 300 V
  • Current Range: 1 mA to 120 A
  • Electronic Reference Standard (ERS): Make: MTE, Germany — Class of accuracy: 0.05 — Type: PRS 121.3

Quality Procedure

Testing of energy meters is conducted with very high precision fully automatic static sources under a controlled and dust-free environment without manual intervention, to achieve the maximum level of accuracy.

Qualified & Experienced Staff

Testing and calibration at MGVCL Hi-Tech Laboratory are carried out by well qualified and experienced engineers (more than 10 years), trained in NABL procedures and relevant ISO/IEC-17025:2005 requirements.

Indian Standards Followed

  • IS : 13010 : 2002
  • IS : 13779 : 1999
  • IS : 14697 : 1999
  • IEC : 62053 : 22
  • CBIP : 304 : 2008

Customer Service

  • Appointment/slots and requisite reasonable fee structure for testing/calibration are provided (maximum within 3 days) via email.
  • Warm welcome to the customer at the CSC (Customer Service Centre) of MGVCL Hi-Tech Laboratory.
  • Careful handling and receipt of items under testing.
  • Preparation of SRF with the following two documents only:
    1. Central/State/Private owned utility approval letter for testing
    2. Authorized witness with required name and address confirmation for the Test Report
  • Testing fee accepted by RTGS/NEFT/IMPS or other online payment apps as well as by DD/Cheque.

Bank Details

Name of Company: Madhya Gujarat Vij Company Limited

Bank Name: Bank of Baroda

Bank Account Number: 78030200000925

IFSC Code: BARB0ALKAPU (Fifth letter is zero)

Branch: Alkapuri, Vadodara

All tested items with test reports are handed to the customer on the same day or by the next working day after testing.

Testing Fee Structure (Rates for Year 2025–26)

Please confirm the latest rates at Hi-Tech Lab before payment.

Sl. No. Item Rate (INR)
1CTPT unit (11 kV) (Per nos)12,100.00
2HTPT (Per nos)1,350.00
3HTCT (Per nos)1,350.00
4LTCT (Per nos)750.00
5Meter for DG Set (Per nos)2,600.00
6HT Meter (Per nos)4,200.00
7HT Bidirectional Solar Meter (Per nos)3,000.00 + 540 (18% GST) = 3,540.00
8LT Bidirectional Solar Meter (Per nos)2,600.00 + 468 (18% GST) = 3,068.00
9ABT Meter (Per nos)16,750.00

GST will not be applicable other than as mentioned above.

For appointments, enquiries or confirmation of fees, please contact: lab.vwest@gebmail.com or call 0265-2333346.

MGVCL, a pioneer power distribution company, distributes reliable and quality power supply at economical rates in the central part of Gujarat. As a part of its core business activity of power distribution, the Company has developed an 11 KV Combined CTPT Unit Testing Laboratory since 2008.

Following facilities for testing of various types/classes of LTCT/HTCT/HTPT/11KV CTPT Units up to 0.2s class accuracy for CT & 0.2 class accuracy for PT are available for in-house as well as outsider utility customers. The testing facility is available at:
MGVCL Hi-Tech CTPT Laboratory
Yoga Circle, beside Atal Bridge, Old Padra Road, Vadodara–390007
Campus of Vishwamitri West Division of MGVCL

Contact Details

Email: lab.vwest@gebmail.com
Phone: 0265-2333346

Outside View of CTPT Laboratory
Hi-Tech CTPT Laboratory Building
Testing Facility Available for the Following Transformers
  1. LTCT – Solar consumer meters & DG set meters:
    • Resin cast, Primary 5A – 1000A / Secondary 1A & 5A
    • PVC Tape LTCT, Primary 5A – 1000A / Secondary 1A & 5A
    • PVC Tape LTCT, Primary 1000A – 8000A (as per CT size)
  2. Single Phase HTCT (Resin cast 5A – 1000A)
  3. Single Phase HTPT (Ratio: 11KV/110V, 6.6KV/110V)
  4. 11 KV CTPT Unit (CT: 0.5s & 0.2s class; PT: 0.5 & 0.2 class)

Testing is performed using CT PT Test Panel, DVDF Test Panel, HV & OVIT Test Panel with 3-phase PT (0.05 class) & Standard CT (0.05 class).

Reference Standard Instruments
image of reference standard instrument 1
image of reference standard instrument 2
Quality Procedure

Testing is performed under controlled & dust-free environment to achieve maximum accuracy.

Qualified & Experienced Staff
image of qualified staff 1
image of qualified staff 2

Testing is carried out by well-qualified and experienced engineers having more than 10 years of expertise.

Tests as per IS Standards
For 11KV CTPT Unit
SR. NO. Tests Reference Standard
1Verification of terminal marking and polarityIS 2705 (Part 1):1992 Cl. 9.2 & IS 3156 (Part 1):1992 Cl. 9.2
2Power frequency dry withstand test on primary windingIS 2705 (Part 1):1992 Cl. 9.3 & IS 3156 (Part 1):1992 Cl. 9.3.1.1
3Induced Over voltage withstand testIS 3156 (Part 1):1992 Cl. 9.3.1.2
4Power frequency dry withstand test on secondary windingIS 2705 (Part 1):1992 Cl. 9.4 & IS 3156 (Part 1):1992 Cl. 9.4
5Over voltage inter-turn testIS 2705 (Part 1):1992 Cl. 9.5
6Accuracy testIS 2705 (Part 2):1992 Cl. 7.2.1 & IS 3156 (Part 2):1992 Cl. 8.2.1
7Instrument Security Factor testIS 2705 (Part 2):1992 Cl. 7.1.2
8Harmonic testAs per MGVCL requirement
For LTCT/HTCT Unit
SR. NO. Tests Reference Standard
1Verification of terminal marking and polarityIS 2705 (Part 1):1992 Cl. 9.2
2Over voltage inter-turn testIS 2705 (Part 1):1992 Cl. 9.5
3Accuracy testIS 2705 (Part 2):1992 Cl. 7.2.1
4Instrument Security Factor testIS 2705 (Part 2):1992 Cl. 7.1.2
For HTPT Unit
SR. NO. Tests Reference Standard
1Verification of terminal marking and polarityIS 3156 (Part 1):1992 Cl. 9.2
2Power frequency dry withstand test on primaryIS 3156 (Part 1):1992 Cl. 9.3.1.1
3Induced Over voltage withstand testIS 3156 (Part 1):1992 Cl. 9.3.1.2
4Power frequency dry withstand test on secondaryIS 3156 (Part 1):1992 Cl. 9.4
5Accuracy testIS 3156 (Part 2):1992 Cl. 8.2.1
Customer Service
  • Appointment/slots/fees communicated via email within 3 days
  • Warm customer assistance at CSC of CTPT Laboratory
  • Safe handling of testing items
  • SRF with only two documents required: Approval letter from utility + authorized witness details
  • Reports delivered within 2 days of testing
Testing Fee Structure
  • CTPT Unit (11KV per unit): Rs. 12100/-
  • HTPT (per unit): Rs. 1350/-
  • HTCT (per unit): Rs. 1350/-
  • LTCT:
    • 0.5s & 0.5 class: Rs. 750/-
    • 0.2s & 0.2 class: Rs. 1250/-
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