Frequently Asked Questions (FAQs)

You may apply for a new electricity connection through the e-Vidyut Seva portal at https://portal.guvnl.in. The application is required to be submitted online along with the necessary supporting documents, including valid proof of identity, proof of residence, and documents establishing ownership of the land/premises.

To be eligible for a domestic electricity connection, the applicant must be the owner or an authorized occupant of a residential premises located within the MGVCL service area. The applicant is required to submit valid supporting documents, including proof of identity, proof of occupancy/residence, and proof of ownership or a valid lease/rent agreement, as applicable.

You can pay your bill through multiple methods:

• Online payment portal: https://mpay.guvnl.in/paytm/QuickPay.php?company=MGVCL
• e-Vidyut Seva portal: https://portal.guvnl.in
• MGVCL Subdivison Offices (customer service centers)
• Bank branches and gram panchayats
• Mobile apps and digital wallets

For power outages and emergencies, contact MGVCL's 24/7 Customer Care:

• Toll-Free Number: 1800-233-3435
• Report through e-Vidyut Seva portal (https://portal.guvnl.in)
• Visit nearest MGVCL Subdivision office
• Send complaint via official website contact form
• Use MGVCL smartmeter mobile app or MGVCL Consumer App (for Android and iOS devices)

You can check your electricity bill online through the e-Vidyut Seva portal, MGVCL's official website, the Smart Meter Portal (for smart meter consumers), and MGVCL's mobile applications. MGVCL also sends bill-related notifications to the consumer's registered mobile number and email address.

You can update your contact details through:

• Online update portal: https://mgvcl.co.in:8081/mobUpdate/MobileNumberUpdate
• Nearest MGVCL customer service center
• By providing written request with consumer number

A smart meter is a digital electricity meter that automatically records and communicates your electricity consumption to MGVCL. Its key benefits include:

• Accurate billing based on recorded electricity consumption.
• Consumption monitoring to help you track and manage electricity usage.
• ToD (Time of Day) benefits as applicable under the prevailing tariff.
• Prepaid metering benefits for eligible consumers.
• Faster outage detection and improved service management.

You can file complaints through:

• e-CGRF Portal: https://cgrf.guvnl.com/mgvcl/index
• e-Vidyut Seva portal (Complaint Booking)
• 24/7 Customer Care: 1800-233-3435
• MGVCL customer service centers
• Use MGVCL smartmeter mobile app or MGVCL Consumer App (for Android and iOS devices)

MGVCL offers different tariff structures for:

• Domestic consumers
• Commercial consumers
• Industrial consumers
• Agricultural consumers
• Street lighting
• Public water supply

Detailed tariff information is available on our website and GERC portal. For current rates, visit the tariff section.

Important electrical safety measures:

• Never touch electrical equipment with wet hands
• Avoid overloading electrical outlets
• Use properly grounded equipment
• Keep electrical appliances away from water
• Ensure proper installation by qualified electricians
• Regular maintenance of electrical installations
• Report damaged wires or faulty equipment immediately
• Never attempt repairs yourself - contact a qualified electrician

To request disconnection of your connection:

• Visit nearest MGVCL office with consumer Number and ID proof of the owner
• Pay all outstanding dues before disconnection
• Provide written request with reason for disconnection
• Disconnection will be processed within stipulated time