Terms, Conditions & Disclaimer

1.1 Acceptance of terms

By accessing and using this website you agree to comply with, and be bound by, these Terms and Conditions. If you do not agree to them, please do not use this website.

1.2 Use of the website

You agree to use this website only for lawful purposes, and in a way that does not infringe the rights of others or restrict their use and enjoyment of it. Prohibited behaviour includes:

• Harassing, threatening, defaming or causing emotional distress to any person
• Obtaining, or attempting to obtain, unauthorised access to computer systems
• Disrupting the normal flow of dialogue within MGVCL web properties
• Transmitting obscene or offensive content
• Interfering with the proper functioning of the website
• Posting spam, viruses or malicious code

1.3 Consumer eligibility

Online services provided through the e-Vidyut Seva portal are available only to individuals and organisations within the MGVCL service area. You must provide accurate and complete information when registering.

1.4 Limitation of liability

MGVCL shall not be liable for any indirect, incidental, special, consequential or punitive damages arising from:

• Any error or omission in the website content
• Unauthorised access to, or alteration of, transmissions or data
• Service interruptions or outages
• Delays in the transmission or delivery of information
• Viruses or malicious code affecting your device

1.5 Website content

All content on this website — text, graphics, logos, images and software — is the exclusive property of MGVCL or its content suppliers, and is protected by international copyright law.

1.6 Third-party links

This website contains links to external websites. MGVCL is not responsible for the content, accuracy or practices of those sites, and your use of them is governed by their own terms.

1.7 Modifications to these terms

MGVCL reserves the right to modify these terms at any time without prior notice. Continued use of the website constitutes acceptance of the modified terms.

2.1 Service provided “as is”

This website and all information on it are provided on an “as-is” basis, without warranties of any kind, express or implied. MGVCL makes no representation or warranty as to the accuracy, completeness or reliability of the content.

2.2 Government organisation

Madhya Gujarat Vij Company Limited is a government-owned enterprise under the administrative control of the Government of Gujarat. Its actions, policies and regulations are governed by applicable state and central law.

2.3 Official communication

While MGVCL endeavours to provide accurate information, official communications and notices should be confirmed through:

• Physical correspondence sent to your registered address
• Registered letters or official notifications
• Direct communication with an MGVCL office

2.4 Service availability

MGVCL does not guarantee uninterrupted or error-free service. The website may be temporarily unavailable because of:

• Scheduled maintenance and updates
• Emergency repairs
• System failures or technical faults
• Events beyond our reasonable control

2.5 Payment security

Online payments are processed by third-party payment gateways. MGVCL is not liable for payment issues caused by those providers. Always verify the payment confirmation before treating a transaction as complete.

2.6 Tariff and billing information

While we work to publish accurate tariff information, consumers should refer to official notifications of the Gujarat Electricity Regulatory Commission (GERC) for current approved rates. MGVCL bills are raised at rates notified by GERC.

2.7 External content

MGVCL is not responsible for the content, accuracy or legality of information held on external websites, documents or sources linked from this website.

2.8 Not professional advice

Information on this website is general in nature and is not legal, financial or other professional advice. For specific guidance, consult a qualified professional or contact MGVCL directly.

3.1 Copyright

© 2025 Madhya Gujarat Vij Company Limited. All rights reserved. No part of this website may be reproduced, distributed or transmitted in any form or by any means without the prior written permission of MGVCL.

3.2 Permitted use

You may view, print and download content for personal, non-commercial use, provided that you:

• Do not modify the content
• Retain all copyright and proprietary notices
• Do not use the content for commercial purposes
• Do not transmit or distribute the content to others

3.3 Trademarks

The MGVCL name, logo and all related marks are trademarks of Madhya Gujarat Vij Company Limited and may not be used without express permission.

3.4 Content you submit

By submitting content — complaints, suggestions or feedback — through MGVCL platforms, you grant MGVCL the right to use, modify and distribute that content for the purpose of improving its services.

4.1 Bill accuracy

Bills are prepared on the basis of meter readings. If you believe a bill is incorrect, raise a complaint within 30 days through the e-CGRF portal or with customer care.

4.2 Late payment charges

Late payment charges are levied on overdue bills in accordance with GERC regulations. Current rates are available on this website and from MGVCL offices.

4.3 Disconnection

Connections may be disconnected for non-payment of dues, as provided for by GERC regulations. Reconnection follows payment of all dues plus the applicable reconnection charge.

4.4 Online payment confirmation

A payment is complete only when confirmation is received from the payment gateway. Retain your receipt and verify that the payment has posted to your account within 24–48 hours.

4.5 Refunds and adjustments

Any overpayment or credit balance is adjusted against future bills, or refunded, in accordance with MGVCL policy and GERC regulations.

5.1 How complaints are processed

Complaints are handled in accordance with GERC regulations. Resolution time varies with the nature and complexity of the complaint, and is typically 30–60 days.

5.2 No guaranteed outcome

MGVCL makes its best efforts to resolve complaints fairly, but does not guarantee any particular outcome or a resolution in the consumer's favour.

5.3 Appeals

If you are not satisfied with MGVCL's response, you may appeal to the Consumer Grievance Redressal Forum (e-CGRF), or approach the regulatory commission under the established procedure.

5.4 Regulatory authority

For regulatory matters, complaints or tariff queries, contact the Gujarat Electricity Regulatory Commission:

6.1 Data protection

MGVCL applies industry-standard security measures to protect personal data. No method of transmission over the internet is entirely secure, and use of this website is at your own risk.

6.2 Privacy policy

Personal data is collected, stored and processed in accordance with our Privacy Policy and applicable data protection law.

6.3 Data Protection Officer

For data access, correction or deletion requests, contact:

6.4 Cookies

This website uses cookies for session management and analytics. By using the site you consent to their use, as described in our Privacy Policy.

6.5 Third-party services

MGVCL uses third-party services such as payment gateways and analytics providers, which may collect and process data independently under their own privacy policies.

MGVCL reserves the right to modify these terms, conditions and disclaimers at any time without prior notice. Changes take effect immediately on publication to this website.

Please review this page periodically. Continued use of the website after changes are published constitutes acceptance of those changes.