Informations

Trouble Call Center

The trouble call center to provide better service to customers by leveraging the GIS data. Salient features of Trouble call center: Dialing with multiple lines and Interactive Voice Response System (IVRS) to ensure the calls are properly registered and attended. Decision support system to identify the probable cause for loss of power supply by analysis of the calls received. Dispatching of crew to attend the fault considering the expertise of the crew, its availability and mobility. Monitoring identification of fault, detection of the fault, fault isolation and restoration of power supply.

24x7: Customer Care Center

Madhya Gujarat Vij Company Limited (MGVCL) is a leading power distribution company in Gujarat. To offer the best service, we provide a 24-hour customer care center operating 365 days a year. Services include:

• ✔ Handling individual power complaints
• ✔ Restoring power supply after major faults
• ✔ Preventive maintenance
• ✔ Maintaining the electric network
• ✔ Emergency services during monsoons
• ✔ No-power complaint resolution
• ✔ Emergency maintenance (e.g., jumper burning, conductor snapping, tree falling)