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Trouble Call Center

The trouble call center to provide better service to customers by leveraging the GIS data. Salient features of Trouble call center. Dialing with multiple lines and Interactive Voice Response System (IVRS) to ensure the calls are properly registered and attended Decision support system to identify the probable cause for loss of power supply by analysis of the calls received. Dispatching of crew to attend the fault considering the expertise of the crew, its availability and mobility Monitoring identification of fault, detection of the fault, fault isolation and restoration of power supply

 24 X 7: Customer care centre for best services

Madhya Gujarat Vij Company Limited is a leading power distribution company in Gujarat, which distributes electricity in the central area of Gujarat. And mission is to provide uninterrupted supply. To offer best services to valuable customers, we are providing 24 hour customer care centre working for 365 days. Following services which we are rendering to customers:

Suggestions / views on draft format & agreemnet for Open Access as per GERC Notification No.3 of 2011 may be sent to RA&C department MGVCL on email address acerc.mgvcl@gebmail.com and segerc1.mgvcl@gebmail.com
 The following are Open Access draft Documents

ISO Certificate 9001:2008

  • In the year 2007 MGVCL was accredited with ISO 9001:2000 certification.
  • Subsequent to the revision in the ISO 9001 standard, in the year 2009 MGVCL is now ISO 9001:2008 certified company.
  • MGVCL was the first government owned distribution company in the country to be ISO certified.