The trouble call center to provide better service to customers by leveraging the GIS data
Salient features of Trouble call center ….
Dialing with multiple lines and Interactive Voice Response System (IVRS) to ensure the calls are properly registered and attended
Decision support system to identify the probable cause for loss of power supply by analysis of the calls received.
Dispatching of crew to attend the fault considering the expertise of the crew, its availability and mobility
Monitoring identification of fault, detection of the fault, fault isolation and restoration of power supply .....