Energy Conservation Tips

Trouble Call Center
The trouble call center to provide better service to customers by leveraging the GIS data. Salient features of Trouble call center. Dialing with multiple lines and Interactive Voice Response System (IVRS) to ensure the calls are properly registered and attended Decision support system to identify the probable cause for loss of power supply by analysis of the calls received. Dispatching of crew to attend the fault considering the expertise of the crew, its availability and mobility Monitoring identification of fault, detection of the fault, fault isolation and restoration of power supply

 24 X 7: Customer care centre for best services
Madhya Gujarat Vij Company Limited is a leading power distribution company in Gujarat, which distributes electricity in the central area of Gujarat. And mission is to provide uninterrupted supply. To offer best services to valuable customers, we are providing 24 hour customer care centre working for 365 days. Following services which we are rendering to customers:

  • Handling individual power complaint
  • Restoring power supply after repairing major faults
  • Preventive maintenance is an important pro-active measure
  • Maintaining electric network from consumer to substation
  • Providing emergency service in monsoon season
  • Providing services to resolve no-power complaints in area / society
  • Emergency maintenance during burning of jumper, snapping of conductor, tree falling etc.

Corporate Office Contact                                  We Are Helpful

Regd. Office:
Sardar Patel Vidyut Bhavan,
Race Course, Vadodara-390 007
Cin No U40102GJ2003SGC042907
Telephone No.:(0265) 2310583-86
Customer Care Centre:
1) 1800 233 2670
2) 19124
Fax No.:0265-2337918,2338164
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Website updated on 10-Oct-2019
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